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elenamaratos.com

Handmade jewelry

shipping info

 

  • National Holidays: Please note that delivery couriers typically do not operate on national holidays.You can find a list of these dates here
  • Orders are handled from Monday to Friday 
  •  Import Duties & Taxes: Orders are shipped from our Thessaloniki,Greece located in the European Union (EU). For deliveries outside the EU, please be aware that import duties, taxes, or customs charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. 
  •  Dispatch Time: Orders are typically dispatched within one or two business days after payment and order confirmation. 
  •  Shipment Confirmation: Once your order is dispatched, you will receive a confirmation email with your parcel’s tracking number. If you do not receive this email, please check your spam folder or ensure that your email address was entered correctly.
  •  Delivery Time: Delivery time after dispatch depends entirely on the shipping carrier and may vary due to factors such as distance, customs clearance, seasonal volume, and unforeseen delays. Delivery to any country may take longer during peak periods. If your parcel does not arrive within a reasonable timeframe or you suspect a delivery issue, please contact us at elenamaratos@yahoo.gr. We will do our best to resolve it promptly.

Shipping rates

United States

Options:


- 15 Euros : Standard shipping with tracking number and all import duties paid. ( 7-15 business days)

- 32 Euros: Express shipping with DHL with all import duties paid. (4-6 business days)

- FREE SHIPPING on orders 150 Euros and up

The European Union

Options:

- 9 Euros : Standard shipping with tracking number .(3-8 business days)

- 16 Euros: Express DHL for the European Union countries only (1-2 business days)

- FREE SHIPPING for orders 150 Euros and up

Greece

Options:

- Box now locker with tracking number available (1-2 business days)

- FREE SHIPPING for orders 150 Euros and up

The rest of the world

Options:

- 9 Euros : Standard shipping with tracking number .(7-15 business days)

- FREE SHIPPING for orders 150 Euros and up

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