Welcome to elenamatos.com  These Terms and Conditions  govern your use of our Website and the purchase of products offered through it.

By accessing our Website or placing an order, you agree to be bound by these Terms.

1. Company Information

This Website is operated by Elena Matos.

Business Location: Greece

For any questions regarding these Terms or your order, please contact us through the contact information provided on the Website.

2. Eligibility

By using this Website, you confirm that:

• You are at least 18 years old or have the consent of a parent or legal guardian.

• The information you provide is accurate and complete.

• You are legally capable of entering into binding contracts.

3. Products

We strive to display our products as accurately as possible.

Please note that:

• Product colors may vary depending on your screen settings.

• Measurements are approximate.

• Handmade or natural products may contain slight variations.

We reserve the right to modify or discontinue any product without notice.

4. Prices

All prices displayed on the Website are shown in the selected currency.

Unless otherwise stated:

• Prices include or exclude VAT according to the destination country and applicable tax laws.

• Shipping charges are calculated during checkout.

• Import duties, customs fees, taxes, and local charges outside the European Union are the responsibility of the customer.

We reserve the right to change prices at any time. Price changes do not affect orders that have already been confirmed.

5. Orders

Submitting an order does not guarantee acceptance.

An order becomes binding only after you receive an order confirmation email.

We reserve the right to reject or cancel any order due to:

• Product unavailability

• Pricing errors

• Suspected fraud

• Payment authorization failure

• Any other legitimate business reason

If payment has already been processed, you will receive a full refund for the cancelled order.

6. Payments

We accept the payment methods displayed during checkout.

Payments are processed securely through third-party payment providers.

We do not store your complete payment card information.

7. Shipping

We ship internationally.

Estimated delivery times are provided for guidance only and are not guaranteed.

Delivery delays may occur due to:

• Customs inspections

• Carrier delays

• Weather conditions

• Public holidays

• Force majeure events

Risk of loss transfers to the customer upon delivery.

8. Customs and Import Taxes

International customers except for United States customers are responsible for:

• Import duties

• Customs fees

• Local taxes

• Brokerage charges

These charges are not included in the product price unless explicitly stated.

9. Right of Withdrawal (EU Consumers)

If you are purchasing as a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with applicable EU consumer legislation.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires.

The returned goods must be:

• unused;

• in their original condition;

• complete with all packaging and accessories.

Refunds will be processed after the returned products have been received and inspected.

Certain products may be excluded from the right of withdrawal where permitted by law, including:

• personalised or custom-made goods;

• sealed items that cannot be returned for hygiene reasons once opened;

• any other products excluded by applicable legislation.

10. Returns and Refunds

Customers wishing to return products should follow the Returns Policy available on the Website.

Unless the product is faulty or incorrect, the customer is responsible for return shipping costs unless otherwise stated.

Refunds are made using the original payment method.

Shipping costs are generally non-refundable except where required by law.

11. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly and provide:

• your order number;

• photographs of the item;

• photographs of the packaging where applicable.

We will assess the issue and provide an appropriate remedy, which may include replacement, repair, or refund.

12. Product Availability

Product availability shown on the Website is subject to change.

If an item becomes unavailable after your purchase, we will notify you and offer:

• a refund;

• a replacement product where available; or

• another suitable solution.

13. Intellectual Property

All Website content, including:

• logos;

• product photographs;

• graphics;

• text;

• videos;

• designs;

• trademarks;

• software;

is owned by or licensed to Elena Matos and is protected by intellectual property laws.

You may not reproduce, distribute, copy, or exploit any content without prior written permission.

14. User Conduct

You agree not to:

• misuse the Website;

• interfere with its security;

• introduce malicious software;

• attempt unauthorized access;

• use the Website for unlawful purposes.

15. Limitation of Liability

To the maximum extent permitted by law, Elena Matos shall not be liable for:

• indirect damages;

• consequential damages;

• loss of profits;

• business interruption;

• data loss.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

16. Warranty

Consumers benefit from any statutory legal guarantees provided under applicable consumer protection laws.

Nothing in these Terms limits your legal rights.

17. Privacy

Your use of the Website is also governed by our Privacy Policy and Cookie Policy.

By using the Website, you acknowledge that your personal data will be processed in accordance with those policies.

18. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

• natural disasters;

• pandemics;

• strikes;

• transportation disruptions;

• governmental actions;

• war;

• cyberattacks.

19. Governing Law

These Terms are governed by the laws of Greece, without prejudice to any mandatory consumer protection rights available under the laws of your country of residence.

20. Dispute Resolution

Any dispute arising from these Terms shall be subject to the jurisdiction of the competent courts of Greece, unless mandatory consumer protection legislation provides otherwise.

Consumers residing in the European Union may also be entitled to use alternative dispute resolution mechanisms where available under applicable law.

21. Changes to These Terms

We reserve the right to update these Terms at any time.

The revised version will become effective upon publication on the Website.

Continued use of the Website after changes constitutes acceptance of the updated Terms.

22. Contact

For questions regarding these Terms or your order, please contact us using the contact details available on elenamatos.com.

We will make reasonable efforts to respond to your inquiry as soon as possible.